Our Professional Attention

The fee for our professional attention throughout the arrangements, amounting to £1,490.00, covers the arrangements interview, administration, use of the Chapel of Rest, and the attendance of the funeral director and four pallbearers at the Crematorium or Cemetery.

This fee is broken down as follows:

To explain in more detail what all this involves, listed below are descriptions of services we would often provide without incurring further expense to our clients:

The Arrangements Interview

This is the meeting between you and one of our funeral directors to discuss the funeral arrangements. This will usually be at our funeral office or in your own home. The meeting usually lasts between one and one and a half hours.

We would liaise with various parties to arrive at a firm funeral date, for instance the Crematorium or Cemetery, the minister, organist, Churchwardens, and (for burial) the gravedigger.

In conversation with you we will talk about the type of funeral service that is right for your loved one, including music, special readings and - most importantly - who is to be asked to officiate at the ceremony.

There will be discussion of your requirements for transport on the day, and all matters relating to floral tributes and/or charitable donations.

We will provide you with help and advice regarding the registration of the death, including your legal responsibilities in this regard.

We are happy to advise on wording for newspaper announcements and will be able to place the announcement in the newspaper of your choice.

Your wishes regarding visiting the Chapel of Rest will be discussed, as will the type of coffin to be provided.

If the funeral is to be a cremation, we will discuss with you the options for dispersal of cremation ashes.

The Crematorium or Cemetery will require your signature on various forms and we will assist to make this task as quick and as simple as possible.

The interview would include our detailed advice on the cost of the funeral with the production of an itemised estimate and a confirmation of the arrangements in writing.

We conclude with a review of the choices you have made, a reminder of any information/decisions still needed and an outline of what will happen on the day.

Sometimes it becomes apparent that an additional meeting is needed which we are happy to arrange at your convenience, at no extra charge.

Administration

Under this heading would come collection and delivery of certificates from and to doctors, hospitals, the coroner's office or the Register Office, completion and checking of forms and certificates and their delivery to the Crematorium or Cemetery Authorities.

The information compiled from the arrangements interview needs to be disseminated to our staff so that various tasks are carried out efficiently: collection of the deceased, preparation of the coffin, preparation of the deceased, and the logistics of managing our staff and fleet of funeral vehicles throughout the week.

Letters or emails confirming the funeral arrangements will be sent to the officiating clergy or funeral officiant.

If you have asked us to handle newspaper announcements for you they will be composed to your requirements, checked for accuracy, sent to the relevant papers and checked for their accurate reception. The cost of the newspaper announcement is added to the funeral account. The amount the newspaper bills us is the amount you pay; we do not add anything on.

Similarly, if you have asked us to order flowers for you, the cost can be added to the funeral account and the amount the florist charges us is the amount you pay; we do not add anything on. We normally order flowers from La Collina Gardens with whom we have worked for many years.

If wished, we will create a tribute page on our website in memory of the deceased person, which enables family and friends to donate to the selected charity or charities securely online through MuchLoved.com. The family can also take editorial control of their tribute page to add messages, thoughts, photos, videos and music or light a virtual candle.

Use of the Chapel of Rest

When someone close to us dies we can find ourselves overwhelmed with a mixture of emotions. In trying to come to terms with the death many people attach great importance to visiting the funeral director's Chapel of Rest to 'view the body'. Other people may not wish to do this. As in all other aspects of the funeral arrangements we would stress that it is your choice whether or not to visit the Chapel of Rest. We will be pleased, however, to discuss this subject with you so that you have the necessary information to come to the right decision.

Our Chapels of Rest are provided so that you may visit your loved one at any time, day or night. Our services in this regard, including modern refrigerated mortuary facilities at every branch, are designed to enable the deceased to rest in dignity so that the last picture you keep in your memory is positive and helpful.

On visiting the Chapel of Rest the family will be invited to a private room where their loved one is laid. Unless specifically requested by the family we do not arrange for the deceased person to be placed in the coffin at this time - instead we have found a more helpful memory is provided by being able to see them on a bed with a pillow under their head and a coverlet over them from the waist down.

Our clients are welcome to visit our Chapels of Rest at any time, including evenings and weekends; all we need is a telephone call to arrange a suitable appointment. There is no charge for any visit within office hours. We charge a fee of £40 per visit outside office hours as there will be two members of staff present to assist you.

We believe it is important that, throughout their time in our care, you know where your loved one is. Unlike some of our competitors we do not use a central ‘hub’ as a storage facility, with bodies being moved backwards and forwards between the hub and the branch office to suit the company.  With us, your loved one will remain at the branch of your choice.  If there is ever a requirement for a person to be temporarily held at another branch (for instance, for certification of death by the local doctor) we will always keep you informed.

Attendance of the Funeral Director and staff at the Crematorium or Cemetery

On the day of the funeral there is considerable preparation 'behind the scenes' before we leave, including preparation of the vehicles, closing the coffin, recording of floral tributes received at our premises and placement of floral tributes on the coffin and in the hearse. As well as supervising these activities, the funeral director will also be carrying out a final study of the arrangements to ensure all is in place. He or she will also be calculating timings (of vehicle arrival at the house etc.) with care. With a funeral, preparation is everything.

At the Crematorium or Cemetery the funeral director will manage and co-ordinate things so that you may concentrate on the ceremony itself. Our competent and experienced pallbearers will convey the coffin with dignity to its final resting-place. Their responsibilities also include arranging the display of floral tributes after the service and being on hand to provide assistance or advice to anyone attending.

After the funeral we will be pleased to present you with the cards from the flowers to keep as a memento and to distribute the flowers to a location of your choice (often the hospital or hospice, a church, a nursing home or children's home). We provide details of the deceased and next-of-kin so that the recipient of the flowers may write an acknowledgement.

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